policies

Mission Statement

Our mission at Tempes Delivery is to provide fast, reliable, and secure delivery solutions tailored to meet the needs of local businesses and individuals. We are committed to building lasting client relationships through outstanding service, transparent communication, and unwavering professionalism

Vision Statement

Our vision is to become the most trusted and customer-centric courier service in Florida—recognized for our integrity, innovation, and commitment to excellence in last-mile logistics.

Company-Customer Policies

1. Service Overview

We provide local courier and delivery services with a focus on speed, reliability, and care. Our team is committed to handling your deliveries professionally and securely.

2. Delivery Commitment

• We aim to deliver all packages on a best-effort basis, based on the service level selected (same-day, scheduled, etc.).

• Customers will receive real-time tracking and delivery confirmation when available.

• Delays caused by weather, traffic, or unforeseen events will be communicated promptly.

3. Package Requirements

• All packages must be properly sealed and labeled by the customer.

• We do not accept prohibited or hazardous materials.

• Oversized or overweight items must be declared before booking to ensure proper handling.

4. Pick-Up and Drop-Off Policy

Once a package has been delivered to the customer’s designated location and proof of delivery (e.g., photo confirmation or recipient signature) has been provided, Tempes Delivery is no longer responsible for the package.

Customers who authorize packages to be left unattended (e.g., “leave at door,” “front desk,” “mailroom”) accept all risk associated with theft, loss, weather damage, or misplacement after delivery.

Proof of delivery may include:

• A photo of the package at the drop-off location.

• A delivery app timestamp with GPS tracking.

• A recipient’s name and signature, if applicable.

Recommendation: Customers should arrange for someone to receive the package in person if the delivery location is not secure.

5. Payment Terms

• All services must be paid in full prior to or at the time of pick-up, unless a billing account is established.

• Accepted forms of payment include credit/debit cards, electronic payments, and invoiced accounts.

• Late payments on invoiced accounts may incur a $15 late fee or 5% of the invoice total, whichever is greater.

• Continued non-payment may result in service suspension or collections.

6. Confidentiality

• We treat all customer information and delivery details with strict confidentiality.

• Your personal and delivery data will not be shared or sold to third parties.

7. Communication and Support

• Customer service is available during business hours for support, tracking, and concerns.

• For urgent matters, please use the designated support contact or hotline.

8. Service Refusal

We reserve the right to refuse service in cases of:

• Unsafe delivery conditions

• Suspected illegal contents

• Abusive, threatening, or harassing customer behavior

9. Limitation of Liability

Tempes Delivery LLC shall not be held liable for indirect, incidental, or consequential damages, including lost profits or business interruption, resulting from the delay, loss, or damage of a package.

Maximum liability is limited to $100 or the declared value of the item (whichever is lower), unless additional insurance coverage was purchased at the time of booking.

10. Claims and Dispute Resolution

• Claims for lost or damaged items must be submitted in writing within 7 days of the delivery date.

• Claims submitted after this period may not be eligible for review.

• We aim to resolve disputes in good faith.

• If a resolution cannot be reached, both parties agree to attempt mediation before pursuing legal action.

• All legal disputes shall be governed by the laws of the State of Florida.

11. Insurance Coverage

• Basic limited liability coverage is included in our service.

• Optional enhanced insurance for higher-value items is available upon request for an additional fee.

• It is the customer’s responsibility to declare the value and request coverage during booking.

12. Cancellation and Refund Policy

• Cancellations made within 1 hour of the scheduled pickup time may incur a service fee.

• Refunds for pre-paid services are at the company’s discretion and may be pro-rated based on services already rendered.

13. Prohibited Items

The following items are strictly prohibited from shipping:

• Firearms, ammunition, or explosives

• Illegal drugs or controlled substances

• Live animals

• Perishable goods without prior arrangement

• Cash, precious metals, or negotiable instruments

• Human remains or biological specimens

Violation of this policy may result in immediate service termination and potential reporting to authorities.

14. Force Majeure

We are not liable for failure or delay in delivery due to causes beyond our control, including but not limited to:

• Acts of God

• Natural disasters

• Road closures

• Labor strikes

• Government actions

• Major system or technical outages